Complaints

What to do if you have a complaint

Our aim is to provide a first class service, however, if you wish to register a complaint please contact us by writing to Bally Pottiwal, Turners Insurance 3 Catherine Wheel Mews High Street Botley Hants SO30 2EA or, email info@turnersinsurance.co.uk.

We will provide you with a respond promptly, and always within 5 working days. We will aim to make a final response to you within eight weeks, or keep you informed as to why this is not possible. In the event that your complaint relates to activities or services provided by another party, we will ensure that your complaint is appropriately forwarded in writing, and will track the progress of the complaint and responses of that party.

After our final response has been issued, if you still cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, for an independent assessment and opinion.

 

The FOS Consumer Helpline is on 0845 080 1800 and their address is:

Financial Ombudsman Service

Exchange Tower

London E14 9SR

 

Are we covered by the Financial Services Compensation Scheme (FSCS)? We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Full details and further information are available from the FSCS. The FSCS is the UK’s statutory fund of last resort for customers of authorised financial services firms, like us. The FSCS can pay compensation if an authorised firm is unable or likely to be unable to pay claims against it, usually because it has gone out of business or is insolvent.

Insurance advising and arranging is covered for 90% of the claim, without an upper limit. For compulsory insurances (for example, motor insurance and employers’ liability insurance), insurance advising and arranging is covered for

100% of the claim, without an upper limit. Further information about compensation scheme arrangements is available from the FSCS.